So here we are at Summer’s end.  Can you believe it? Fall is just around the corner. I hope everyone has had a chance to relax and spend some quality time with their families and loved ones. Summer has been a busy one for us, with many installation and upgrade projects and helping companies prepare for the next quarter. Fall is an opportune time to review your technology objectives and we can help. Our goal is to make the management of your company’s technology worry free so you can concentrate on getting to your child’s ball game and enjoying social events. If you’d like to experience the freedom of worry-free I.T., contact us anytime and we’d be happy to consult with you.

Tony DeMarco
President
CorCystems, Inc.

Business value of Social Media part 1:
Online Networking
reprinted with permission from the HP Small Business Center

If you could connect to the world’s business professionals, in the time it takes to check your email, wouldn’t you? Welcome to the world of online networking, where valuable business connections are made every day on social and professional networking sites like Twitter, Facebook and Linkedin.

Social and professional networking simply refers to the interaction between a community of people who share a common interest. Through these personal connections you make with an otherwise impersonal medium, you can give your business a personality, build brand awareness, and equally importantly, tune in to what people are saying about you.

The ability to create your own online networks through sites like Ning, has made it difficult to distinguish which online communities will help you reach your business goals. We did the leg work for you, by exploring the difference between social and professional networking and the business value of both, analyzing which sites work best, and providing tips to help you make the most of the free networking resources that already exist.

Social or Professional: What’s the difference?

Benefits of Remote Network Monitoring
Out Of Sight, Out Of Mind -- Enjoy the Benefits of Remote Network Monitoring Without The IT Burden

Your network or application is down and you need it corrected quickly or your business suffers through loss of productivity, revenue or image. With managed services from CorCystems corrective action is already underway to get you up and running again.

Email Connector

"Hey! Can you help me with my computer?" "Do you know how to." Boy, just walking down the hallway again and I got "hall-jacked". No, that's not a terrorist thing. That's when you walk down the hall and someone stops you for help on your computer or asks about the server or network.

But it gets worse. "Ok, now I can't fix it. I've got to call CorCystems and talk with the Help Desk. They sure are helpful, but this isn't a critical thing. I wish CorCystems had any easy and fast way to get a service ticket open." Well we do.

CorCystems has implemented a new service for our clients. It's called an email connector. While most of you know you can call CorCystems and speak with the Help Desk or call Dispatch and let them know you need assistance, did you know that you can also send to a specific email address and get some help?

Not only can you get an engineer scheduled, but you can have the help desk call you back or get sales help. All you have to do is send an email to help@corcystems.com  and CorCystems service software will automatically create a service ticket, notifying dispatch that you are in need of assistance. Non-urgent issues can be handled efficiently and completely using this service. You can even ask for sales help and the ticket will be forwarded to your Account Manager for action. You can then log on to our service portal with your password to track how each and every ticket is being handled.

Do you have a question about past service tickets? Logging in to the portal can show you all the tickets created for your company, see what was done and how much time was actually spent on each item.

Ok, you say "What's this going to cost me?" Well, that's even better news. It costs you nothing. The access, ticketing and portal are at no cost to you. All they require is that you send an email to help@corcystems.com and your account login, password and a shortcut for your desktop will be emailed to you within 24 hours!!!  CorCystems is trying to make it as easy as possible for you to request assistance and we believe this new tool can be a great timesaver!!

September 2009
In this issue:

Announcement

► CorCystems is pleased to announce the release and transition to Connectwise managed services software. This new software package will offer the same basic features as the existing Autotask application, including ticket notifications and a customer portal site, while providing a more effective means of servicing your needs. In addition, all scheduling, projects, reporting, and invoicing will be accessible to you, the customer, to access and manage, 24 hours a day.

During this transition process, we ask that you provide us any feedback to make the functionality of this new program benefit your organization's needs. The Go Live date is Monday, September 14th. Any clients who need their customer portal set up can email support@corcystems.com  and provide us with any users in your company that would like or need this access.

As always, CorCystems is dedicated to quality customer service and response. We will continue to focus on our customers' needs and continually work towards meeting and exceeding our customers' expectations. We look forward to working together during this new process and enhancing your customer experience!

Thank you,
The CorCystems Team

Today's Quotes

Just for Laughs