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All The Benefits of an IT Department at a Fraction of the Cost
Our Total Care Support program is tailor-made for companies that need to maintain an IT support department but wish to avoid the prohibitive cost of staffing many full-time employees. That's where we come in. We will visit your office at a regular schedule and handle all of the issues that a standard IT department would, at a fraction of the cost! While we're there, we will correct problems, install updates, check logs, test your backup insure that servers and network equipment are operating at peak performance; all the things your standard IT department would do. You can also expect the same expert technician every time, so you won't have to introduce a new person to your systems and your employees; your technician will learn about how your company does business and will use this information to provide you with better service.
In addition, our Total Care customers experience the following benefits:
24/7 Monitoring and Alerting and NOC services
- Round the clock network and server monitoring and alerting
- Discover potential problems before they exist
- Troubleshoot and remediation of problems where applicable
- Performance monitoring and tuning
- Asset inventory and management
- Remote administration
- Automatic ticket generation
- Patch management
24/7 Help Desk Services
The experts as CorCystems will handle the daily support needs of your end users and free up your internal IT staff to concentrate on the more business related IT issues. We will handle:Help Desk support
CorCystems can provide your organization with fast, reliable and accurate end user desktop support.
- Relieves internal IT personnel from mundane support tasks, freeing them to handle more important issues
- Industry experienced professionals resolve issues quickly and accurately, thus increasing end user productivity.
- Calls are answered fast and by a friendly voice.
- 24 x 7 x 365 Help Desk
- Workstation troubleshooting and triage
- Support for Windows based desktops and supported applications
- Support for custom/vertical applications if support documentation is provided
- Network/Internet connectivity issues
- Desktop peripheral hardware Printers, Keyboards, Monitors, Mouse, Barcode readers, etc
- Use of Remote Control to resolve issues
- Basic "how to" questions
- Escalation
- Includes access to ePortal for real time reporting
- Connectivity, POS, OS, Remote Access, Peripherals, Spyware, Anti Virus
- Server based password resets
- User add, moves, changes in Active Directory
- User Administration of MS Exchange or hosted e-mail applications
- Firewall troubleshooting
- Server diagnostic and troubleshooting
- Troubleshoot and patch server operating system problems
- Citrix and Terminal Server support
Experience the Excitement!
Call toll-free: 877-493-2656
e-mail: sales@corcystems.com
