4 Traits to Look for in a Managed Service Provider (MSP)

4 Traits to Look for in a Managed Service Provider (MSP)

small business msp agreement

 In today’s digital world, many small businesses are finding it costly to have a full-time IT professional on their team, and that’s where a Managed Service Provider (MSP) can come into play. MSP’s are an outsourced third-party company that manages a client’s IT infrastructure or end-user systems, which can reduce operational costs and risks to your business.

If you’re looking to add an MSP to your team, you may be thinking, “Where do I begin?” To help you get started on your search, here are a few traits you should look for when looking for your next MSP.

Experienced Engineers

Looking for a qualified professional should be step one in finding an MSP. Continuous education is very important for engineers to keep up-to-date on the latest technology and industry trends. Ask what certifications and qualifications they have so that you can feel comfortable with their experience level.

24/7 Support

When you’re network is down, you can’t run your business. But, having an MSP that is available 24/7 to diagnose and handle issues means they’re reliable. An MSP should continually listen to your feedback, and consistently improve their services to fit the needs of your business. When you’re deciding on an MSP, assess their level of customer service. Do they get back to you in a timely manner? Do they focus on your needs? Do they offer any suggestions to meet those needs? These are all important questions you should answer to see what level of support they will provide.

Good Feedback from Previous Clients

When people go to buy something online, many of them will check the reviews before they click purchase, in order to make sure they are getting a good product. An MSP for your company is no different. You want to check and make sure they have solid reviews and happy past and current clients. While your company is growing, you want to know that you can trust your managed service provider to provide adequate IT solutions.

Looking to Help You Grow

You wouldn’t ask someone with a career in the auto industry to start your landscaping business. That is why it is important to try your best to find a Managed Service Provider with experience in your industry. A good MSP will also take the time to learn about your business. They’ll ask about your unique requirements, challenges, and needs, rather than a service that suits their bottom line.

You are trusting a company to run the computer network for your SMB and that can be nerve-racking. However, an experienced and trusted MSP will see your relationship as a partnership. Don’t be afraid to let them know if something isn’t working so that they can make the adjustments. A great MSP will offer suggestions that go beyond the scope of day-to-day operations.

Reliable MSP’s serving Fairfield & Westchester Counties

When you’re looking for an MSP in Fairfield or Westchester County, consider CorCystems. We have years of experience in the IT industry, and we’re ready to help your small business next. To learn more about our IT solutions, please give us a call at (203) 431-1341.