Do they offer 24/7 support?Technology disasters don’t always occur during business hours. An MSP that provides 24/7 remote monitoring will allow your company to rest easy that your system isn’t being compromised in the middle of the night.
Are they proactive?A good portion of an MSP’s value comes from proactively placing systems that prevent tech problems from arising. A MSP that merely responds to disasters misses the main point of their service.
How is their data backup and security? What will they do in the event of a disaster?Find out what the MSP does to minimize the consequences of tech disasters—which will happen at some point, no matter how well you plan against it. Make sure you’re comfortable with the steps the MSP will take before you sign up with them.
Are they flexible?An MSP should have a variety of plans to choose from. A MSP that can accommodate you with a variety of package options—including different pricing models such as per-device and per-user pricing—is optimal. (Per-device pricing is based on the number of devices used in your company, while per-user pricing is based off how many people are using devices).
[Related: Picking a Co-Managed IT Solution]
Do they have a local presence?
Local presence is important if you need technicians to come to your site to maintain your technology infrastructure. However, if you are looking for an MSP to compliment your internal IT team, this factor is mostly irrelevant for you.
Can they provide testimonials?
Testimonials are a good way for an MSP to indicate their value and trustworthiness. If they don’t have testimonials, they’re likely a new company. Make sure to factor this into your decision.
Do they want to understand your specific business needs?
At the core, an MSP is a business partner. In order to compliment your business optimally, they should show interest in learning the services your company offers. If you suspect that they will not take learning your company needs and problem areas seriously, do not sign up with them. They won’t be able to provide the level of technology strategy you need.
Out of all the questions, this is the most important one. That’s why we at CorCystems have sought to understand the many businesses in Connecticut and New York that we work with. Our team is ready to begin a partnership with you. Reach us at (203) 431-1341.